Frequently asked questions Booking
How far in advance should I book?
Galapagos has become a popular destination with many visitors. We recommend you to book your trip at least 6 months prior to your planned date of departure, and even a year ahead for holiday seasons (Easter, Christmas and New Year, and May-July); particularly when you have special wishes.
Simply put: you have more options, more preferences and guarantees, although not everything can be guaranteed; see What can never be guaranteed if you book a Galapagos cruise?
• You stand a better chance that you will follow that special route and visit those islands that are most interesting to you; and that you see certain particular animals.
• You stand a better chance that the yacht of your choice will be available on your preferred dates (especially for charters).
• You stand a better chance that your favorite cabin on the yacht (such as a single or matrimonial, or at a preferred deck) is still available; and also that special requests (such as a certain cabin, for example on the upper deck) can be granted (if applicable).
What can never be guaranteed if you a book a Galapagos cruise?
Although you book well in advance and we try to organize everything smoothly, there will always be certain aspects of your visit that never can be guaranteed, such as:
Whether you will see certain species (especially rare or seasonal animals);
A smooth or a rough see;
How often the sails will be hoisted (in case of our sailing catamaran Nemo I);
Departure and arrival times of your flights;
The followed route (subject to change);
Which guide or cook are on your tour (both work freelance);
Number of passengers on the yacht (unless you charter a yacht; but never more than 16 guests; 14 guests in case of Nemo I);
Composition of the group of passengers on board (unless you charter the yacht).
Is there a minimum number of passengers required?
No, we don’t require a minimum number of passengers. Once you have booked you can be sure that your cruise will go ahead, and with us you don’t run the risk of being overbooked to another yacht (except for exceptional circumstances of force majeure, in which we will offer you an adequate alternative).
How long before do I have to pay, and is my payment guaranteed?
Please consult your agency. Every agent and each country have their own policies.
What does my cruise rate include, and what is not included?
Is the air fare included?
The usual way to get to the Galapagos is by air. The ticket is not included, but we can issue the tickets. Your flight space to the Galapagos is automatically guaranteed for all bookings made one month prior to departure or earlier. For a cruise booked at shorter notice we will reserve the flights as well. The airfare is subject to change; we will provide you with the rate the moment you book.
We strongly recommend to book your flight together with your cruise to be sure that you will arrive together with the other passengers, and don’t miss the transfer to the yacht and/or part of the program (even when delayed). Airport-yacht-airport transfers in Galapagos and airport assistance in Quito are only included if the flight has been booked together with the local cruise operator. Otherwise an additional airport transfer will have to be booked. If a flight delay occurs, an additional speedboat may have to be hired at your own expense – in cash – to bring you to our yacht.
Can we charter a Galapagos cruise yacht with just our family or group?
Of course you can, but better be on time! Please consult with your agency for tariffs and dates that have not been blocked yet. Because of National Park regulations you cannot take more passengers than the maximum of 16 (or 14 in case of Nemo I).
Can I book a single cabin or suite?
Of course you can, but we will have to charge an additional fee to cover the operational costs. Single passengers that are willing to share their cabin with another person of the same sex, NEVER PAY an additional single supplement fee, neither in case no roommate has booked. Male and female aren’t forced to share either.
M/C Treasure of Galapagos is even one of the few and most favorable options in Galapagos for individuals that prefer more privacy. It counts with single cabins on the main and upper deck, that are as spacious as the standard twin cabins. Besides that, Treasure of Galapagos calculates a single supplement rate of only 25%, which is very low for Galapagos.
Can I request a specific cabin?
In Galapagos it is still common practice that your cabin will be assigned on arrival on board. With us you can request a specific cabin on our yacht if available; so please book well in advance. Individual travelers share their cabin with somebody of the same sex, unless they have booked a single supplement for a single cabin.
Does the kitchen offer special food if I have any food restriction?
Yes, in case you require vegetarian or dietary food or special meals at no extra cost. Please let us know at least 30 days in advance, so we can take care of it.
Should I purchase travel insurance?
Yes, we thoroughly recommend taking out travel insurance before departing on your holiday.
What happens if I cancel my cruise?
Cancellations up to 61 days prior to departure, 30% of the total amount paid will be retained as a penalty fee. 60 or less days prior to departure 100% of the total tour rate is forfeited. If you cancel up to 121 days prior to departure we will charge you a non-refundable fee of US$ 100 pp.
Back to the frequently questions
Copyright © 2018 Nemo I Galapagos. All Rights Reserved